Hotel Pacific View
Terms and Conditions for Accommodation
Article 1 (Scope of Application)
1. Contracts for accommodation and related agreements to be entered into between this Hotel and the Guest shall be subject to these Terms and Conditions. Any matter not provided for herein shall be governed by laws and regulations and/or generally accepted practices.
2. If the Hotel has agreed to a special contract to the extent that it does not violate laws, regulations, or generally accepted practices, the special contract shall take precedence over these Terms and Conditions, notwithstanding the preceding paragraph.
Article 2 (Application for an Accommodation Contract)
1. A person who intends to apply for an accommodation contract with the Hotel shall provide the Hotel with the following particulars:
- (1) Name(s) of the Guest(s)
- (2) Date(s) of stay and estimated time of arrival
- (3) Accommodation charges
- (4) Other particulars deemed necessary by the Hotel
2. If a Guest requests, during their stay, an extension of the accommodation beyond the dates in item (2) of the preceding paragraph, the Hotel shall handle the request as a new application for an accommodation contract made at the time the request is made.
Article 3 (Conclusion of the Accommodation Contract, etc.)
1. An accommodation contract shall be deemed concluded when the Hotel has accepted the application set forth in the preceding Article. However, this shall not apply where the Hotel proves that it did not accept the application.
2. When an accommodation contract has been concluded under the preceding paragraph, the Guest shall pay an application deposit set by the Hotel, up to the amount of the basic accommodation charge for the period of stay, by the date specified by the Hotel.
3. The application deposit shall first be applied to the accommodation charges ultimately payable by the Guest. If circumstances arise to which Articles 6 or 18 apply, it shall be applied to the cancellation charge and then to compensation, in that order; any remainder shall be refunded at the time of payment of charges under Article 12.
4. If the application deposit under paragraph 2 is not paid by the date specified by the Hotel, the accommodation contract shall cease to be effective, provided that the Hotel has notified the Guest to that effect when specifying the payment date.
5. Entry to guest rooms by anyone other than registered Guests is strictly prohibited. If friends or other visitors are found to have entered a room, they will be regarded as staying guests and the prescribed accommodation charge will apply.
Article 4 (Special Contract Requiring No Application Deposit)
1. Notwithstanding paragraph 2 of the preceding Article, the Hotel may agree to a special contract requiring no application deposit after the contract has been concluded.
2. If the Hotel has not requested payment of the application deposit or has not specified its payment date when accepting the application, the Hotel shall be deemed to have agreed to the special contract in the preceding paragraph.
Article 5 (Refusal to Conclude an Accommodation Contract)
1. The Hotel may decline to conclude an accommodation contract in the following cases:
(1) When the application does not conform to these Terms and Conditions.
(2) When the Hotel is fully booked and no rooms are available.
(3) When the person seeking accommodation is deemed likely to act in violation of laws and regulations, public order, or good morals in connection with their stay.
(4) When the person seeking accommodation is clearly recognized as carrying an infectious disease.
(5) When demands beyond a reasonable scope are made in connection with the accommodation.
(6) When the Hotel is unable to provide accommodation due to natural disasters, malfunction of facilities, or other unavoidable causes.
(7) When the person seeking accommodation is likely to cause a nuisance to other guests due to intoxication or otherwise, or behaves in a manner that seriously disturbs other guests.
(8) When the person seeking accommodation is an organized crime group, a member of an organized crime group, an organization related to organized crime (including corporations) or a party related thereto, or any other anti-social force (hereinafter collectively “organized crime groups, etc.”).
(9) When the person seeking accommodation is a corporation or other organization whose business activities are controlled by, or whose officers (including key executives) include, organized crime groups, etc., or a party related thereto.
(10) When the person seeking accommodation has used violence, threats, extortion, or coercive unjust demands against the Hotel or its staff, has demanded burdens beyond a reasonable scope, or is recognized as having previously committed similar acts.
Article 6 (Right of the Guest to Cancel the Contract)
1. The Guest may cancel the accommodation contract by notifying the Hotel.
2. If the Guest cancels the accommodation contract in whole or in part for reasons attributable to the Guest (except where the Hotel has requested payment of the application deposit by a specified date under Article 3, paragraph 2 and the Guest cancels before making that payment), the Hotel shall charge a cancellation fee as set forth in Appended Table 2. However, where the Hotel has agreed to a special contract under Article 4, paragraph 1, this applies only if the Hotel informed the Guest of the obligation to pay a cancellation fee upon cancellation when agreeing to the special contract.
3. If the Guest does not arrive by 8:00 PM on the day of stay without notice (or two hours after the stated estimated time of arrival, if specified in advance), the Hotel may treat the accommodation contract as having been cancelled by the Guest.
Article 7 (Right of the Hotel to Cancel the Contract)
1. The Hotel may cancel the accommodation contract in the following cases:
(1) When the Guest is deemed likely to act, or is recognized as having acted, in violation of laws and regulations, public order, or good morals in connection with their stay.
(2) When the Guest is clearly recognized as carrying an infectious disease.
(3) When demands beyond a reasonable scope are made in connection with the accommodation.
(4) When the Hotel is unable to provide accommodation due to force majeure such as natural disasters.
(5) When the Guest is likely to cause a nuisance to other guests due to intoxication or otherwise, or behaves in a manner that seriously disturbs other guests.
(6) When the Guest smokes in bed, tampers with fire-fighting equipment, or otherwise fails to comply with the prohibitions of the Hotel’s house rules (limited to those necessary for fire prevention).
(7) When the Guest is an organized crime group, a member of an organized crime group, an organization related to organized crime (including corporations) or a party related thereto, or any other anti-social force.
(8) When the Guest is a corporation or other organization whose business activities are controlled by, or whose officers (including key executives) include, organized crime groups, etc., or a party related thereto.
(9) When the Guest has used violence, threats, extortion, or coercive unjust demands against the Hotel or its staff, has demanded burdens beyond a reasonable scope, or is recognized as having previously committed similar acts.
2. If the Hotel cancels the accommodation contract under the preceding paragraph, the Guest shall not be charged for accommodation services not yet provided.
Article 8 (Registration)
1. Guests shall register the following particulars at the time of reservation:
(1) Name, age, sex, address, and occupation of the Guest(s)
(2) For foreign nationals: nationality, passport number, and place and date of entry into Japan
(3) Departure date and estimated departure time
(4) Other particulars deemed necessary by the Hotel
2. If the Guest intends to pay the charges under Article 12 by traveler’s check, accommodation voucher, credit card, or any other means in place of currency, such means shall be presented in advance at the time of registration under the preceding paragraph.
Article 9 (Hours of Use of Guest Rooms)
1. Guests may use their guest room from 3:00 PM on the check-in date until 10:00 AM on the check-out date.
2. Notwithstanding the preceding paragraph, the Hotel may permit use of the room outside the hours specified therein, in which case the following additional charge applies: ¥1,000 (tax included) per room per hour, with fractions of an hour rounded up to one hour.
Article 10 (Compliance with House Rules)
1. While in the Hotel, Guests shall comply with the house rules established by the Hotel and posted or provided in each guest room.
Article 11 (Business Hours)
1. The business hours of the Hotel’s main facilities are provided in notices posted at each location, the service guide in guest rooms, and the like.
2. The hours in the preceding paragraph may be changed temporarily when necessary and unavoidable, in which case Guests will be notified by appropriate means.
Article 12 (Payment of Charges)
1. The breakdown and calculation method of accommodation charges payable by the Guest shall be as set forth in Appended Table 1.
2. All accommodation charges under the preceding paragraph shall be paid in advance by credit card.
3. Accommodation charges shall still apply if the Guest voluntarily chooses not to stay after the Hotel has provided the guest room and made it available for use.
Article 13 (Liability of the Hotel)
1. The Hotel shall compensate the Guest for any damage caused in the performance, or through the non-performance, of the accommodation contract and related agreements. However, this shall not apply where the damage is not attributable to the Hotel.
Article 14 (Handling When Contracted Rooms Cannot Be Provided)
1. If the Hotel is unable to provide the contracted room, it shall, with the Guest’s consent, endeavor to arrange other accommodation under conditions as similar as possible.
Article 15 (Handling of Deposited Items)
1. The Hotel does not accept luggage for safekeeping by staff. Guests may leave luggage in the lobby at their own risk; the Hotel assumes no responsibility for loss, theft, or the like.
Article 16 (Storage of Guests’ Baggage and Belongings)
1. We do not store luggage before check-in or after check-out (items may be left in the lobby at the Guest’s own risk). Please refrain from shipping luggage to the hotel in advance; such shipments cannot be received and will be returned by the carrier.
2. If baggage or belongings of a Guest are found left behind after check-out and the owner is identified, the Hotel shall contact the owner and ask for instructions. If no instructions are given or the owner cannot be identified, the items shall be kept for 7 days including the day of discovery and disposed of thereafter.
3. The Hotel’s responsibility for the storage of baggage or belongings in the cases of the preceding two paragraphs shall be in accordance with paragraph 1 of the preceding Article in the case of paragraph 1, and with paragraph 2 of the same Article in the case of the preceding paragraph.
Article 17 (Responsibility for Parking)
1. Guests may use the Hotel’s free parking lot (one car per room; no reservation required). The Hotel shall not be liable for accidents, theft, or damage to vehicles in the parking lot, except in cases of willful misconduct or gross negligence on the part of the Hotel.
Article 18 (Liability of the Guest)
1. The Guest shall compensate the Hotel for any damage caused intentionally or negligently by the Guest.
Staying or entering rooms with more people than the reserved number of guests is strictly prohibited. In case of violation, a penalty of ¥50,000 will be charged in addition to the extra-person charges.
If smoking in a guest room or on a balcony is discovered, a penalty of ¥50,000 will be charged.
Bringing pets into the building or staying with pets is strictly prohibited. If a violation is discovered, actual costs such as special cleaning fees will be charged. If lingering odors make the room unusable and subsequent reservations must be cancelled, the resulting actual costs will also be charged.
Appended Table 2 (Cancellation Charges)
Cancellation charges when the Guest cancels the accommodation contract are as follows:
・From 5 days before the check-in date through the day of arrival (including no-shows without notice): 100% of the accommodation charge
・Up to 6 days before the check-in date: free of charge
*If a separate cancellation policy is set by your booking channel (booking site, etc.), that policy takes precedence.